Refund policy

Refund & Return Policy

Last Updated: August 27, 2026

At Thrive Well, we want you to feel confident trying our products. If you are not satisfied with your purchase, we offer a 30-Day Money Back Guarantee on eligible products, subject to the terms below.

30-Day Money Back Guarantee

If you are not satisfied with an eligible Thrive Well product, please contact us within 30 days of delivery to request a refund.

For opened products, our 30-Day Money Back Guarantee is generally limited to one opened unit of each product per order. Additional units of the same product must be unopened, unused, and in their original sealed condition to qualify for a return.

We reserve the right to limit or refuse refunds in cases involving repeated refund requests, suspected misuse, fraud, or abuse of this policy.

Unopened Products

Unopened and unused products in their original sealed condition may be returned within 30 days of delivery.

Please contact us before sending any product back so that we can provide return instructions.

Returns sent without prior authorization may experience delays in processing.

Opened Products

We understand that you may need to try a supplement before deciding whether it is right for you.

Under our 30-Day Money Back Guarantee, one opened unit of an eligible product may qualify for a refund when the request is submitted within 30 days of delivery.

For health and safety reasons, opened products should not be physically returned unless specifically requested by the Thrive Well team.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Photos of the product and shipping package, when applicable

If the problem resulted from an error by Thrive Well or damage during shipment, we will work with you toward an appropriate replacement or refund.

Items Not Eligible for Return or Refund

Refunds or returns may not be available for:

  • Products purchased more than 30 days before the refund request

  • Multiple opened units of the same product

  • Products that have been significantly used beyond what is reasonably necessary to evaluate them

  • Products that have been altered, tampered with, or improperly stored

  • Gift cards

  • Items specifically marked as final sale

  • Products not purchased directly from Thrive Well

  • Requests involving suspected fraud, abuse, or repeated misuse of our refund policy

Subscribe & Save Orders

Cancelling a Subscribe & Save subscription prevents future subscription orders from being processed but does not automatically cancel or refund an order that has already been processed.

Subscription orders that have already been delivered may still qualify under our 30-Day Money Back Guarantee when the requirements of this policy are met.

If you no longer want an upcoming subscription order, please cancel, skip, or reschedule it before the order is processed.

Return Shipping

For approved returns that are not the result of a Thrive Well error or a damaged/incorrect shipment, the customer is generally responsible for return shipping costs.

If we made an error with your order or the product arrived damaged or defective, Thrive Well will provide instructions for resolving the issue.

Please do not send products back without first contacting us.

Original Shipping Charges

Original shipping charges, when applicable, are generally non-refundable, except when the return results from an error by Thrive Well or an eligible damaged or defective shipment.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank, credit card company, or payment provider to post the refund to your account after it has been processed.

Processing times vary by financial institution.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us before placing another order. Depending on the circumstances, we may offer a replacement instead of a refund.

For other situations, the simplest option may be to receive an approved refund and place a new order for the product you prefer.

Contact Us

To request a return, refund, replacement, or assistance with an order, please contact the Thrive Well team through our Contact Us page.

Please include your order number and a brief explanation of how we can help.